Support
Pick the fastest path: the FAQ for quick answers, the form for a written reply, or the AI agent for an immediate work-scope estimate.
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Frequently asked questions
How quickly will someone respond?
Basic plans receive a response within one business day. Professional plans receive a same-day response. Premium plans have a priority SLA with response inside 4 business hours.
Can I start with a free trial?
Yes. The free trial gives you access to support agents for 14 days so you can evaluate the service before choosing a plan.
What's the difference between human agents and AI agents?
AI agents handle triage, work-scope estimation, and automated tasks. Human specialists handle complex incidents, governance, and anything the AI escalates.
What if I need work beyond my plan?
Contact an AI agent on the Support page. You'll get a scoped estimate — timeline and price — before any work begins.
Can I cancel or switch plans anytime?
Yes. You can switch or cancel your plan at any time from your account dashboard, with no penalty.